Customer Service Representative

Position Overview:

The Customer Service Representative job will provide excellent Customer Service to clients and work in the roll-off dumpster department of the business. You will be responsible for scheduling dumpster service requests for new and existing customers. The Customer Service Representative must be comfortable speaking on the phone, interacting with customers and clients, attending to customers' needs, and solving customer concerns.

Responsibilities of the Customer Service Representative:

Answer high-volume of phone calls

Respond to emails

Speak to clients and customers in a friendly manner

Open and maintain customer accounts by recording and updating service information through data entry.

Enter work orders for scheduling with our dispatch team. Communicate with dispatchers for service questions

Qualifications of the Customer Service Representative:

Tech-savvy and adaptable to new systems

Ability to learn industry specific computer software

Prior experience in a Customer Service, reception or administrative role

Enthusiastic, detail-orientated, and comfortable working independently

Professional and courteous communication skills are mandatory for this position. Communication between customers, co-workers and dispatchers will play a key role.

Ability to work under pressure while maintaining a positive attitude and showing respect to others.

Education Requirements:

• High School Diploma/GED

Experience Customer Service: 1 year

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person