Customer Service Representative

Are you looking for a way to turn your Customer Service background and your engaging personality into a more challenging and rewarding career? Join Ace Handyman Services, we are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers.
In this role you will work with our customers to develop and schedule the services & solutions we provide. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.
Job Description:
Primary person to answer the phone, discussing our service, prices, and availability to every client and potential client. Every effort to assist new clients in understanding our service and how we work is expected during each conversation. Each client is to be carefully scheduled with a description of the type of work, the correct handyman, an exact date, and time when the work is to be performed. Every effort to assist the handyman in the field completing this project is to be made from the office.

• Maintain customer information and schedule work within CRM system
• Give detailed information so the Craftsman has a very good idea of the tasks with in the job prior to the night before call.
• Check in paperwork as it comes in from the field.
• Handle re-scheduling as directed from the field.
• Continually check voice mail for calls that may have slipped in during other conversations.
• Return all phone calls within the day.
• Solve operational problems as they happen.
• Digital Rolodex of referral partners management generating answers at our finger tips for a variety of issues.
• All office to client communication including phone calls, letters, and follow up.
• Assistance with all areas of organization in the office including filing, billing, A/R, A/P, letters and what ever comes up in the day of business. Maintain good records.
• Phone system and associated problems are to be handled promptly.
• Check E-mail daily and respond in kind.

Specific qualifications for the role include:

• 3-5 years of administrative assistant/scheduling experience
• Strong Customer Service skills
• Experience with Service Titan or other Customer Relationship Manager software a plus
• Excellent office management, multitasking and prioritization skills
• Ability to work with and communicate professionally with field staff

Compensation will be based upon qualifications starting at $15-$17 with performance bonus.