- Review, edit, process, and verify the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc.
- Initiate and follow up on required action in response to Customer Service change requests, by assisting in the maintaining accurate customer master data.
- Communicate and work closely with appropriate departmental personnel.
- Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center.
- Provide back-up support to other group members in the performance of job duties as necessary.
- Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided.
- Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers.
- As a representative of the Company, you are the face of the customer and candidate to consistently maintain positive, effective relationships with all customers.
- Performs duties and responsibilities as described in the provided systems.
- Perform other related duties in support of the team as assigned by management.
- Work hand in hand with the branches to provide a seamless process for our customers.
- High School Diploma or GED with 1-3 years of experience or equivalent work experience
- Ability to work on Eastern Standard Time
- Proficient computer skills
- Must have a flexible schedule and able to work the on-call shift as needed
- Flexible, cooperative, and proactive
- Able to work independently in a team-oriented environment
- Ability to make decisions and troubleshoot
- Execute tasks in a timely manner and in a remote setting
- Detail-oriented
- SAP knowledge a plus
- Associate's Degree
- SAP Knowledge
- Astea Knowledge
- Five9 Knowledge
- You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
- You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
- You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
- Tuition Reimbursement
- Generous Vacation and Sick Time
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
- The expected Base Hourly Range: $20.00 per hour. The actual compensation will be determined based on experience and other factors permitted by law.
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experiencedoesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.