Customer Service Representative Pt 5079

OMB NO: 1625-0120
Expiration Date: 01/30/2025
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Announcement #: 5079
Opening Date: 9 May 2023 Pay Plan/Series/Pay Band: NF-0303-02
Closing Date: Until Filled Work Schedule: Part Time (20-29 hrs/wk)
Position: Customer Service Representative Salary: $18.61/hour
Who May Apply: All Sources Location: Petaluma, CA
MWR Guest House
DUTIES:
Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Ticket Office. Receive phone calls, make reservations, and prepares various reports and other statistical and financial data pertaining to the operation. Compiles necessary data and submits to supervisor for review and final action. Assists manager with all daily operations including, but not limited to, managing the executing guest lodging reservations, RV storage lot payments, campground reservations, ticket sales, library inventory, and cable/internet sales. Provides information to patrons. Answers questions and attempts to resolve problems. Responsible for accountability of monies and change fund and for computer data entry of all inventory sales and receipts. Ensures adequate supplies of bar codes, tickets, vouchers, discount cards and all other services or inventory maintained at the ticket office and library. Provides administrative duties, all of which are accomplished through a variety of means, including computer software programs. Provides necessary administrative and business development for local community partners.
Performs related duties as assigned.
You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated.
QUALIFICATIONS REQUIRED:
Minimum:
1. High school diploma or GED.
2. Experience in Customer Service, with working knowledge of retail sales and cashiering and
inventory control.
3. Knowledge of basic accounting and cash handling and general office practices.
4. Experience with Microsoft Programs WORD, Excel, and Outlook
Preferred:
1. Experience with website development and/or ecommerce software including RecTrac.
USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:
By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere:

• Paid Annual and Sick Leave
• Holiday Pay
• Medical/Dental/Vision Insurance
• Flexible/Dependent Spending Account
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance
• Paid Parental Leave

*Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.
OTHER ESSENTIAL INFORMATION:
- Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
- Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
- Must satisfactorily complete a Federal Background check
US Citizens and non-citizens authorized to work in the US, must have lived in the US for three of the last five years, and meet residency requirements set forth below:
1.Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations);
2.Worked for the United States government as an employee overseas in a Federal or military capacity; or
3.Have been a dependent of a United States Federal or military employee serving overseas.
Exceptions may be granted to applicants if they can provide complete stateside coverage information required to make a suitability/security determination. Applicants must provide this information with their application for employment.
HOW TO APPLY
You MUST submit a resume or any other written format in English of your choice which clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans' preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor's name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You must also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.
Outside Candidates: To apply, please visit our website at https://shopcgx.com and click on "Careers" at the bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center.
Search by location or Job Title for:
Customer Service Representative PT 5079
Petaluma, CA USA
Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.
PRIVACY ACT NOTICE
Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304,Executive Order 9397, and Departmental Regulations.
Principal Purpose: To collect information needed to determine how well an applicant's education and work experience qualify them for the job they are applying for.
Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.
Disclosure: Voluntary, however failure to disclose requested information may result in an applicant not receiving consideration for a position inwhich the information is needed.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person is not required to respond to thisinformation unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-new,expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimateyou can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.