Customer Service Representative

Customer Service Representative at Carstar

Are you a highly skilled and motivated individual looking for an immediate opportunity in the Administrative & Business Operations industry? Do you thrive in a fast-paced and dynamic work environment? If so, we have the perfect job for you!

Carstar, North America's largest Multi-Shop Operator Network of independently owned collision repair facilities, is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in providing exceptional service and ensuring customer satisfaction.

Main Responsibilities:

• Serve customers by providing all necessary service and product information
• Resolve service and product problems
• Ensure customer satisfaction and pleasant user experience

Customer Service Representative Job Description:

We are looking for an experienced and seasoned Customer Service Representative who will always be on top of their performance and make a contribution to the overall excellence of our Customer Service. As the first line of contact with our customers, you will fully understand the importance of this role and show the dedication needed to provide outstanding service.

Building trust with our customers is crucial, so our ideal candidate must have excellent organizational and communication skills. You will be responsible for processing customer adjustments, maintaining financial accounts, and analyzing customer needs to recommend potential services and products to management.

Responsibilities:

• Answer service and product questions to attract potential customers
• Recommend other services and products based on known information
• Record and update customer account information
• Maintain customer records
• Resolve service and product problems
• Clarify customers' complaints and determine the cause of the problem
• Provide adequate solutions to problems according to the policy

Customer Service Representative Job Requirements:

• Multitasking
• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Documentation skills
• Market knowledge
• Problem-solving
• Quality focus
• Communication skills
• Product knowledge
• Customer service

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401k
• Paid training

612 Carthage St, Sanford, NC 27330

If you are a talented and enthusiastic individual with a passion for providing exceptional Customer Service, apply now to join our team at Carstar!

CARSTAR is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities, offering auto body repair, paintless dent repair, and storm damage repair with 24/7 accident assistance. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes, and industry-leading customer satisfaction ratings. We offer a national warranty on qualified repairs and a service guarantee.