Customer Service Representative- Pewaukee

Next Level Staffing is currently recruiting for a CSR for a client located in the Pewaukee area. 

Hours: 730-400 (flexible hours)

Customer Service Representative
As a Customer Service Representative your goal is to work through multiple service channels to consistently
provide a high level of Customer Service for all customers. S/he proactively identifies and addresses customer
concerns or questions and either gathers the relevant information for the customer or directs the customer to the
information and answers needed. The Customer Service Representative works closely with the Planning,
Manufacturing, and Sales teams to ensure customer expectations are not only met but are consistently exceeded.
You will do this by:
• Entering and Acknowledging customer orders
• Look up Kanban stock within our ERP system.
• Pricing analysis for repeat orders
• Setting up new parts
• Working hand in hand with the Sales Department
• Updating open order reports
• Coordinates with Operations Leaders and Planners/Buyers to monitor scheduled and urgent orders
through production.
• Uses the Epicor ERP system to provide information to customers and production on current and future
orders and to address customer concerns as needed.
• Utilizes effective probing and listening skills to identify customer issues and concerns proactively.
• Resolve customer problems promptly and accurately in a manner that will retain and promote customer
loyalty.
• Works effectively with others in a team environment to accomplish organizational goals and to identify
and resolve problems.
KNOWLEDGE – SKILLS – ABILITIES:
• Strong listening skills
• Possess good communication skills (verbal, written, presentation)
• Possess strong analytical skills.
• Possess strong attention to detail and accuracy.
• Always exhibits professionalism and high integrity.
• Strong time management skills and ability to meet strict deadlines.
• Ability to communicate with external and internal customers.
• Solid organizational, problem-solving and research skills
• Ability to be self-directed and work independently