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SalaryAt Interapt, we are dedicated to attracting and developing the best talent while providing equal opportunities for individuals with and without IT experience. Our doors are open for all, as we build a thriving and inclusive technology ecosystem in middle-America that invests in people and communities. Our commitment to social responsibility is embedded in everything we do, ensuring that we are not only leading in the industry but also making a positive impact on society.
Interapt, a world-class technology services company, is seeking Customer Service Representatives to join their team to support a premier partner. The Customer Success Representative will interface with customers via outbound calls, or through e-mail depending on the customer requirements. This position facilitates the return of our leased assets and supports inventory management.
Responsibilities
- Deliver the highest level of Customer Service on a daily basis
- Communicate via phone & e-mail with clients to educate them on the program and establish ongoing contact.
- Data integrity within company CRM (Salesforce)
- Ability to interface with multiple business units
- Track, trace, document and arrange retrieval of AeroSafe boxes
- Educate customers on features & benefits of products to improve product related sales and customer satisfaction
- Collaborate with team members and coordinate solutions for customers.
- Prepare complete and accurate work including appropriately notating systems of actions taken
- Establish and maintain good customer relations with both internal and external customers
Requirements
- Must be open to work a Monday - Friday 9a-2p EST schedule
- Proven experience in Customer Service or a related role
- Prior experience working in a remote environment is preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multi-task and prioritize tasks effectively
- Proficiency in using Customer Service software, databases, and tools
- Attention to detail and accuracy in completing tasks
Benefits
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
- Wellness Resources
- Training & Development
- We expect this team to start mid April, and as a result this will be an expedited recruitment process.
**At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don't be deterred if you don't check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!
