Address
Form of work
SalarySUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional Customer Service related to requests for non-emergency medical transportation services
ESSENTIAL FUNCTIONS:
- Assists callers efficiently and in a polite, courteous and professional manner at all times.
- Conducts appropriate screening and eligibility functions.
- Obtains correct information to schedule appropriate modes of transportation.
- Maintains current knowledge of local operating transportation policies.
- Accurately and effectively uses trip scheduling and dispatch software.
- Maintains client, company and employee confidentiality.
- Communicates with facilities and/or providers as necessary to assure efficient transportation services.
- Coordination of urgent care and/or discharges with Trip Validation Specialist
- Keeps Supervisor informed concerning scheduling and/or service delivery problems
- Completes all required records and reports
- Effective use of telecommunications systems
REQUIRED SKILLS AND ABILITIES
- Excellent communication skills
- Basic computer and typing skills
- Type 30 wpm
- Customer service experience
- Able to work in a busy environment
- Able to work independently or with a team
QUALIFICATION
- High School graduate or equivalent
IND
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Health insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Experience:
- Customer service: 1 year (Required)
Work Location: In person
