AddressDescription
Company Description
Responsibilities:
- Process Luprolink, customer inventory management system (orders, history, reports)
- Act as an advocate for the customer to resolve service problems quickly.
- Establish and maintain positive working relationships with internal departments such as receivables, pricing, marketing, returned goods, warehousing, and transportation to ensure smooth operations.
- Collaborate with customers and AbbVie personnel to establish mutually agreeable leadtimes for product delivery and schedule activities to consistently achieve those leadtimes.
- Investigate customer discrepancies and ensure inquiries are processed and managed efficiently and closed in a timely manner.
- Identify and evaluate costeffective opportunities to streamline operations, enhance Customer Service, and minimize operational expenses.
Qualifications
- High School Diploma or GED is required
- Minimum 2 years of Customer Servicerelated experience.
- Proficient in relevant software; Microsoft Office, SharePoint, SAP or ERP is preferred
- Exceptional verbal and written communication skills, combined with strong interpersonal abilities
- Ability to establish and maintain effective relationships with stakeholders at all levels within the organization.
- Complete all required training and continuing education including seminars and annual procedure reviews, to function effectively in various aspects of the position.
Additional Information
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our shortterm incentive programs.
Note:
No amount of pay is a considered to be wages or compensation until such amount is earned, vested, and determinable.
The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
