DUTIES & RESPONSIBILITIES:Responsibilities include, but are not limited to:
- Communicate with customers by telephone or email to provide information about products or services.
- Understand and transmit financial and technical information to internal and external customers.
- Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
- Formulate and enter accurate and precise work orders.
- Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
- Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
- Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
- Other duties as assigned.
- Bachelor’s Degree
- 4+ years of relevant/technical work experience OR
- an additional 3 years of specific work experience in lieu of degree.
- Expert level communication and interpersonal skills
- Proficient using various software, applications, and programs, which including Microsoft Office, Excel, PowerPoint and Word.
- Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
- Reputable communicator through writing and oral actions with customers, peers and management.
- Ensure to include Education, years of experience, travel requirements
- Master’s degree
- 7+ years of Customer Service work experience
- The selected applicant will be subject to a background check and drug testing.
At VSE, we don’t just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that’s why we’re committed to providing a workplace that goes beyond just a job-it’s a place where you can truly flourish. When you choose VSE, you’re choosing a company that prioritizes YOU.
Let us tell you why:
Time Off: Enjoy Paid Time Off to relax and recharge.
Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family’s well-being.
Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.
Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.
Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.
Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.
Insurance: We've got you covered with Short-Term and Long-Term disability insurance.
Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?
Join VSE and let’s take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!