Customer Service Representative

DH Pace Company, Inc., aspires to hire a Customer Service Representative to join our growing team! We are seeking customer-focused candidates who have excellent communication and technical skills.

Responsibilities:

• Triage incoming calls from customers that require service/sales
• Work with the customer to understand their need and schedule the appropriate service
• Promote all products, services, and quote accurate pricing when appropriate
• Represent the company in a professional manner with good Customer Service and verbal communication skills
• Other responsibilities as assigned

Qualifications:

• High school diploma or GED required
• Customer service or administrative experience preferred
• Must be able to work independently with little supervision
• Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
• Excellent verbal and written communication skills

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation for over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Building Safer Communities-DH Pace Company

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