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Form of work
SalaryOur company is currently hiring a well-organized and friendly Customer Service Representative to handle customer inquiries. You will be responsible for researching question/issues, as well as related tasks. You will collaborate with our sales team to handle objections and facilitate high customer satisfaction levels. As a Customer Service Representative, you should be well versed in client products to answer questions accurately and efficiently. We expect you to be a good communicator with excellent interpersonal skills, able to create rapport with clients. Your goal is to help our company resolve customer problems quickly while making them feel valued.
Responsibilities:
- Assist customers in the selection of merchandise by providing product information and processing sales orders.
- Ensure customer satisfaction by handling complaints and resolving problems in a timely manner.
- Collaborate with other departments, such as sales and marketing to handle all customer needs.
- Provide advice and recommendation to customers, such as tailoring orders or replenishment items.
- Comply with the required sales techniques (e.g. motivational interviewing).
- Ensure customer data is up-to-date and accurate, so that all customer information is available at all times (e.g. address, order history etc.).
- Assist with any clerical duties in support of the sales representatives and other Customer Service staff (e.g. preparing reports and documentations).
Job Types: Full-time, Part-time
Pay: $2,400.00 - $4,200.00 per month
Expected hours: 40 – 50 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Professional development assistance
- Vision insurance
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Work Location: In person
