Customer Service Representative

At Nordson Electronics Solutions we have big goals, an innovative spirit, and a vision to become the preferred partner to electronics manufacturers worldwide. If you believe in big goals, consider joining our team to help solve reliability challenges for the world's largest semiconductor, printed circuit board, and precision assembly manufacturers. Our fluid dispensing and surface treatment solutions help make reliable electronics an everyday reality – from mobile devices to the Internet of Things to self-driving vehicles, life-saving medical equipment, and beyond.

The Test and Inspection Americas Customer Service Representativeis part of a customer orientated team being a strong voice of customers and attentive to their needs. The team thrive on delivering on customer needs and works with integrity and timeliness in a solution orientated approach performing diversified duties in facilitating and troubleshooting transactions and business processes with LOB HQs, associated factories, and commercial team of all T&I LOBs. The Customer Service Representative is not only responsible for order entry and order management, but also assume ownership where complexity does not permit standard workflow or processes being established. Job responsibility furthermore emphasizes capacity with planning, procurement, stockroom and logistics. Where established business processes insufficiently deliver on customer needs, the Customer Service Representative takes ownership of complex transactions based on in-depth understanding of cross functional process steps and transactional requirements.

Essential Job Duties and Responsibilities

• Works based on objectives and exercises broad judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions and ensuring customer commitments are met.

• Consistently viewed as an “owner” of process and transactional challenges that arise. The value of order responsibilities can exceed $500,000 and is key to delivering business financial goals.

• Coordinate customer inquiry and manage spares and system order processing steps between sales, factory and logistics teams where standard order content and processes can’t be established due to high complexity.

• Attempt to resolve or advance customer escalations.

• Manage key-accounts in ensuring we meet contractual obligation and maintain performance metric of KPIs.

• Establish case and call center management reports in tracking established KPIs

• Constitute case management system Super User

• Manage EDI users.

• Perform all duties of T&I Customer ServiceRepresentative

• Other duties may be assigned as required.

Education and Experience Requirements

• Profound understanding of customer related transactions ranging from quoting through invoicing

• Proven skills in customer interactions with profound sense of urgency based on dedication and drive to deliver on commitments

• High School Diploma or GED, with 1+ years of AT-ES Customer Service experience preferred.

Preferred Skills and Abilities

• Refined problem-solving skills

• Shows specific history and experience in resolving complicated transactional process problems

• Proven skill and many working examples of commitment to process improvement

• Consistently viewed as an “owner” of process and transactional challenges that arise

• High level of proven and effective relationship skills

• Proven history of working based on objectives with ability to determine and execute in delivering

• SAP experience

• Intermediate to advanced skills in Microsoft Office

• Ability to multi-task and effectively manage daily tasks

• Excellent oral and written communication

• Detail oriented

Compensation:

Salary range for this position is: $20- $24 hourly

The base salary pay range for this job level is a general guideline and not a guarantee of compensation or salary. Individual salaries are determined by a variety of factors including but not limited to internal equity, business considerations, and local market conditions, as well as candidate qualifications, such as education, experience, and skills.

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

None

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability, citizenship status, marital status, veteran status or any other reason prohibited by law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson’s Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.