Customer Service Representative

About us

Titmus is the leader in manufacturing Vision Screeners and Safety frames. Titmus has a rich history going back to 1905.

We are a small and passionate team obsessed with providing excellent Customer Service and delivering on our promises to customers.

Job Overview:

We are seeking a highly motivated individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with our company. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.

Responsibilities:

Customer Service:

• Interact with customers via phone and email to address inquiries and provide product information.
• Assist customers with order placement, tracking, and returns.
• Resolve customer complaints or issues in a professional and timely manner.
• Handle tracking and managing repairs sent in by customers

Generating Quotes and Sales Orders:

• Gather necessary information from customers to accurately create quotes and sales orders.
• Provide detailed explanations of quotes to customers.
• Input sales orders into the company's system accurately and efficiently.
• Verify order details such as product codes, quantities, pricing, payment terms, and shipping information.
• Follow up with customers to confirm receipt of quotes and sales orders and address any questions or concerns.

Accounts Receivables:

• Issue and send invoices to customers for goods or services rendered.
• Ensure accuracy and completeness of invoices, including correct pricing, quantities, and terms.
• Monitor accounts receivable aging reports to track outstanding payments.
• Follow up with customers via phone, email, or mail to collect overdue payments.
• Prepare and send account statements to customers on a regular basis.
• Generate aging analysis reports to assess the status of outstanding receivables.
• Collaborate with other departments, such as sales or Customer Service, to address customer inquiries or disputes related to accounts receivable.

Shipping:

• Coordinate with shipping carriers and schedule pickups or drop-offs.
• Generate shipping labels and ensure proper documentation is attached to each shipment.

Organization and Cleanliness:

• Keep the warehouse area clean, organized, and free of safety hazards.
• Properly store products in designated locations for easy retrieval.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Compensation package:

• Hourly pay
• Overtime pay
• Yearly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person