Customer Service Representative Ii (Hybrid)

Bradley Company is leading the way in commercial washrooms and safety solutions. Celebrating over 100 years in business, we take pride in all we do as a US Manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first name basis, all while in a friendly, yet professional environment where your voice matters.

Here’s why you’ll love working here:

• Work within an innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
• Generous time off program, with the option to purchase additional Paid Time Off. Twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year’s
• Work schedules that fully support work/life balance, with hybrid work options available
• Competitive salary and comprehensive benefits package including medical, free basic dental, life insurance, 401(k) with company match and more

Here’s your opportunity:

Under direction from the Customer Service Supervisor, interact with customers and/or sales representatives to provide information regarding products and services. Work closely with team members, product management, manufacturing personnel and sales to meet customer needs and grow customer relationships. Collaborate with all Bradley team members with a high degree of professionalism.

**This role is located at our Menomonee Falls, WI location. Hybrid work options available once trained.

Here’s how you’ll contribute:

• Promote Customer Service excellence and positivity throughout the organizations and continuously evaluate, identify, and lead process improvements that positively impact the customer experience.
• Monitor orders and work closely with production teams to meet customer needs.
• Primary liaison and communication hub between manufacturing, customers, and sales agents.
• Manage order activities such as partial shipment, expedite, return requests, and short shipment or damage claims.
• Dispute resolution through research and customer contact up to collections.
• Process after sale credit memos and invoices, as necessary.
• Provide product application assistance to callers through use of Bradley’s website, databases and learned
• Assist with cross reference of competitive part numbers while promoting the Bradley brand.
• Support price inquiries with formal quotation document (typically configured product).
• Maintain and grow relationship and sales for assigned territory and house accounts.
• Other related duties and projects as requested

• Essential duties and responsibilities.

Here’s why we want you:

• High school diploma or equivalent experience.
• 1-3 years’ experience working in a fast paced Customer Service environment.
• Experience working in or supporting a manufacturing or commercial plumbing environment preferred.
• Basic knowledge of Microsoft Office Word, Excel and PowerPoint.
• Experience with Epicor ERP desired.
• Polished phone etiquette.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands/ fingers to push, handle or feel, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception. The noise level in the work environment is usually quiet.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Bradley, we seek diversity. Embracing diversity only enhances our work culture, and is essential to living our values and achieving our business goals. Because of our differences, we are able to drive innovation while enhancing our customer experience. We are committed to creating a family environment where all employees are included, and treated with dignity and respect.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Pre-employment drug screen and physical required.

Your career with Bradley can be just a few clicks away.