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Form of workMaximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting Health Texas by providing customer care and enrollment services via telephone, IVR and web based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note, these are Full-time, Hybrid/Remote roles- you will begin equipment training on site for a half day and work from home to complete training. What We Can Offer You: * An awesome work schedule: * Our call center is open from 8AM - 6:30PM MST, Monday - Friday * 8 hour shifts are scheduled within the hours of operation * Medical, Dental, Vision benefits * Paid Time Off * Employee Assistance Program (EAP) * Employee Wellness and Discount Programs * A supportive environment with career development and promotional opportunities
Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Primary Responsibilities: * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. * Track and document all inquiries using the applicable systems. * Complete associated tasks according to the established guidelines. * Track and document all inquiries using the applicable systems. * Meet Quality Assurance (QA) and other key performance metrics. * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Transfer/refer consumers to appropriate entities according to the established guidelines. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Facilitate translation services for non-English speaking callers according to procedures. * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Additional Requirements: * Customer Service experience preferred * Must reside in or within 70 miles of El Paso, TX * Must be able to work onsite during equipment training for half day and complete classroom and on-the-job training with no time missed. Home Office Requirements: * Reliable, high-speed internet service * Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible * Minimum 20 Mbps download speeds * Must be a traditional, wired high-speed connection such as cable or fiber * Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed * Quiet and distraction-free workspace * Maximus will supply your computer equipment #HealthTexas
Minimum Requirements: - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Primary Responsibilities: * Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. * Track and document all inquiries using the applicable systems. * Complete associated tasks according to the established guidelines. * Track and document all inquiries using the applicable systems. * Meet Quality Assurance (QA) and other key performance metrics. * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Transfer/refer consumers to appropriate entities according to the established guidelines. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Facilitate translation services for non-English speaking callers according to procedures. * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements: * High School diploma or equivalent * Customer Service experience preferred * Must reside in or within 70 miles of El Paso, TX * Must be able to work onsite during equipment training for half day and complete classroom and on-the-job training with no time missed. Home Office Requirements: * Reliable, high-speed internet service * Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible * Minimum 20 Mbps download speeds * Must be a traditional, wired high-speed connection such as cable or fiber * Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed * Quiet and distraction-free workspace * Maximus will supply your computer equipment #HealthTexas ()
