Supervisor (Sidewalk Sweepers)

Job Description
Position Summary Details
This is a Supervisor role, overseeing Sidewalk Sweepers in downtown.
MUST HAVE VALID DRIVER'S LICENSE, MUST HAVE MINIMUM 3YRS SUPERVISORY EXPERIENCE
Driving or walking sidewalks outside in all kinds of weather
MUST BE ABLE TO WORK WEEKENDS, HOLIDAYS & OVERTIME
40hrs a week 7:00am to 3:30pm
Weekdays off
Benefit Information
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Front Line Team Members| (Programade Beneficiosde ABM)
Responsibilities

• Demonstrate capability and interest in training others.
• Can be relied on to train service technicians and trainees.
• Teach other technicians how to solve problems without solving the problem for them.
• Keep technical knowledge up to date regarding equipment and concepts.
• When presented with a problem, know what to do, and why, and whether to repair or replace.
• Search out and read applicable manuals and online sources.
• Belong to and take advantage of technical organizations to improve technical knowledge.
• Demonstrate capability of a handling heavy workload of calls
• Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
• Follow point-by-point troubleshooting guides to find faults in a short period of time.
• Avoid needless callbacks by checking complete system before leaving the job.
• Check safety and limit controls for proper setting before leaving the job.
• When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
• Use proper tools and instruments for troubleshooting.
• Inform customer when arriving at or leaving the job and when planning to return.
• Explore a customer complaint to determine the real problem.
• Respond to customer complaints with the proper amount of sympathy and empathy.
• When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
• Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
• Demonstrate ability to accurately determine job priorities by:
• Adhering to planned call schedule
• Scheduling report time concurrent with jobs

• Must be 18 years of age or older.
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

Preferred Qualifications

• Customer Service Experience
• One year of lead or supervisory experience
• 2 yrs of commercial HVAC experience

About Us
ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.