Customer Service Representative / Dispatcher / Receptionist

Attention, Customer Service Representatives / Dispatchers / Receptionists! We’re looking for a detailed-obsessed, professional with a great attitude and ridiculously high work ethic. If you possess a positive attitude and a friendly voice on the phone, please apply today to join our TEAM!

• Must be able to multi-task with attention to detail in a fast-paced environment
• Excellent Customer Service skills
• Ability to dispatch calls
• Ability to deal with conflict
• Keeping track of contractors’ schedule for completion of work orders
• Ability to prioritize between emergency/ non-emergency
• Common sense a MUST
• Positive friendly demeanor with all customers
• Can do attitude
• Go over and above
• Ability to handle customer collection calls.
• Maintain accurate records
• Keep on top of all current and upcoming work orders, installations and exchanges of equipment
• Follow up – communication
• Must be able to exercise independent judgement, solve problems on your own, and make sound decisions
• Must have great organizational and time management skills, with strong initiative and an enthusiastic attention to detail and accuracy.
• Must be extremely proactive, motivated and performance driven individual
• Deliver a professional first impression to customer with an upbeat, friendly tone
• Communicate with empathy for customers and contractors experiencing difficulties
• E-mail correspondence with customer and contractors promptly with kindness
• Prioritize calls, e-mails, and work orders
• Teachable, open to constructive feedback, training and improvement opportunities
• Must be able to maintain highest level of confidentiality
• Must be able to be professional, reliable, take ownership over your role and responsibilities, and someone the team can rely on
• Love helping people get the issues resolved in a timely manner
• Can work independently and as a team
• Superior oral and written communication
• Experience in an office environment
• Ability to paper and electronically file
• Proficient with Microsoft Office and Outlook email
• Proficient in Quickbooks a plus
• Have a friendly interoffice personality
• Upbeat and self-motivated (No Eeyore’s Apply)
• Ability to work 8am to 5pm Monday through Friday
• Pay range will be dependent on experience

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)
• Microsoft Office: 3 years (Preferred)
• QuickBooks: 3 years (Preferred)
• Office Assistant: 3 years (Preferred)
• Customer Relations: 3 years (Preferred)
• Sales: 3 years (Preferred)

Work Location: In person