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Form of workJob Description
The CSR is a front-line individual whose primary responsibilities are to interact with customers face-to-face or over the phone. Provide the customers with information, resolve problems and direct customers to the appropriate branch employee to fulfill the customer’s requests.
Primary Responsibilities
· Greet customers and ascertain reason for calling/visit
· Open and maintain customer accounts by recording account information
· Maintain financial accounts by processing customer adjustments
· Manage large amounts of incoming calls
· Take payment information and other pertinent information
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Use telephones to reach out to customers and verify account information
· Contribute to team effort by accomplishing related results as needed
Skills & Requirements
· Ability to multi-task, prioritize and manage time effectively
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Familiar with basic Microsoft applications and general computer skills
· Attention to detail
· High school diploma or equivalent required
Citizens was opened by local citizens in 1917 to serve the loan needs of people who have limited access to bank credit. Citizens primarily makes secured and unsecured loans to individuals with less than perfect credit or collateral for personal, family or household purposes. Automobiles and personal property are all acceptable as collateral for secured loans. Citizens also purchases retail installment sales contracts from various retail merchants.
Over the years, we have changed as we have expanded our loan services to better serve your needs. We've added technology that makes loan approvals faster and easier; you can even use our convenient online portal from almost any electronic device! We've also opened new locations to make it easier for you to do business with us.
But in some very important ways, Citizens is just the way it was in 1917. Citizens is still independently owned and operated and we intend to stay that way. At each office, you'll deal with local, experienced, and qualified people who are eager to help you with your loan request. Loan approvals are made by people who know you and the community. Most loan decisions are made by the branch manager and there is no waiting for an out of state person to approve your loan. At Citizens you'll receive the personal attention and service you deserve!
For over 100 years, lending money to help hard-working people improve their quality of life has been our only business. We have earned the trust of generations of area people through our commitment to provide fair, dependable, and reliable service before and after the loan is made.
