Customer Service Representative - Coastal Welding Supply /An Awg Company

Job Description
Coastal Welding Supply, An AWG Companyis seeking an experienced Customer Service Representativein our Beaumont, TX location.
Our Customer Service Representatives (CSR) provide superior service exceeding customer expectations. The CSR will focus on the specific needs of each customer, every time, directly and with the support of other team members, to promote long-term relationships and an outstanding Customer Service experience.
Coastal Welding Supply, Inc. was founded in 1963 and has evolved from a single location in Beaumont Texas into a full-service Gulf Coast industrial and specialty gas provider with a focus on the Petrochemical and Metal Fabrication Industry.
American Welding Gas (AWG) is a manufacturer and distributor of industrial gases as well as a provider of all your Welding Supply needs. We are a family and teammate owned company that is headquartered in Raleigh, North Carolina. Our company provides industrial, medical and specialty gases as well as food and beverage gases across the United States, from Montana to Pennsylvania and down through Texas and Florida. With a team of over 800 employees, over 100 retail locations and 22 fill plants we pride ourselves in our Customer Service, expertise, assets and resources that allow us to reach a large and diversified customer base of the highest quality. AWG originated from Valley Welding Supply located in Billings, Montana and Scott-Gross Company located in Lexington, Kentucky. Both companies began back in 1949 and have allowed us to grow through acquisitions as well as organically.
We offer:

• A competitive salary
• Medical, Dental, Vision Insurance with no waiting period
• Company paid Life Insurance
• Company paid Short-term Long-term Disability
• 401(k) with Company Match
• Paid Holidays and Paid Time Off
• Drug free work environment

Duties Responsibilities

• Process incoming telephone calls, faxes, emails and provide a variety of services to customers
• Directly address customer requests/concerns for the company and/or efficiently route those inquiries accordingly
• Accurate and efficient entry and distribution of all customer orders
• Daily sales entry
• A/R collection calls
• Participate in self-directed work team environment
• Additional duties and special research or administrative projects as assigned

Qualifications Education Requirements

• HS diploma or GED
• At least one year of Customer Service/Operations Support preferred
• Proficient with Microsoft Office products (specifically Outlook and Excel)
• Adapt easily to new software, multiple information management dashboards
• Work Schedule 8:00 am - 5:00 pm

Preferred Skills

• Pleasant, professional and courteous personality
• Strong administrative skills: organized, efficient and flexible
• Excellent verbal and written communication skills
• Ability to multi-task and work independently to meet deadlines
• Superior focus in an environment of distraction and outstanding "follow-through" skills

American Welding Gas, Inc (AWG)manufactures and distributes industrial, medical, specialty and beverage gases. AWG is headquartered in Raleigh, NC with 80 branch locations, 20 gas fill plants in 20 states, stretching from Montana through Florida. As one of the largest independent gas and Welding Supply distributors, AWG has the expertise, assets and sources of supply necessary to service large, bulk cryogenic gas customers as well as small business. American Welding Gas is growing rapidly and looking for top talent to move us forward.
American Welding Gasan Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.