Customer Service Representative (Call Center)

Fast paced fabric converter is looking for a highly motivated Customer Service (Call Center) Representative with a proven track record of commitment and continuous growth to start immediately.

Barrow Industries is a family owned and operated business since 1945 and is a leading supplier of home furnishing upholstery fabrics, offering a wide array of designs, colors and constructions. Barrow prides itself on its commitment to creativity, acting as both a converter and a distributor. Barrow has a diverse audience ranging from designers, upholsterers, retail fabric stores and furniture manufacturers.

Responsibilities:

· Provide direct support to new and existing customers.

· Assisting customers with the placing and tracking of orders, stock checks and other requests.

· Communicate effectively with all departments, including Sales, Operations and Logistics.

· Lead contact representative for furniture customers.

· Resolve customer conflicts and handle escalation procedures.

Qualifications:

· Minimum three years of Customer Service experience in a Call Center environment.

· Excellent written and verbal communication skills

· Proficiency in Microsoft Office suite (Outlook, Excel, Word, etc.)

Job Type: Full Time

Hours: 8:30-5:00 M-F

Salary: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person