Customer Service Representative At Private Airport

Customer Service Representative at Private Airport!

Job Description

Entry Level:

The Customer Service Representative is responsible for providing efficient Customer Service for all internal and external customers as well as communicating effectively with customers, pilots, and team members within the Customer Service department.

Responsibilities and Duties

• Greet Customers in a friendly, professional manner

• Provide concierge service to pilots and customers including making reservations as required

• Invoicing services rendered to customers and pilots

• Proactive preparation for all incoming aircraft

• Provided timely feedback to the company regarding service failures or customer concerns

• Partner with line service team to meet and exceed customer expectations

• Maintain neat work area at all times including front desk, lobby, and FBO amenities

• Communicate with customers and employees in person, on the phone, and over the radio

Education, Experience, and Eligibility Qualifications

• Customer Service experience preferred (minimum 1 year required)

• Aviation experience not required but a huge plus

• General computer skills including Google docs, Google sheets, Point of sale programs

• Basic math skills

• High School Diploma

• Ability to pass a background test