Customer Service Representative Agent

```Overview```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to utilize your communication and problem-solving skills in a fast-paced and dynamic environment.

```Duties```

-High Volume Insurance Agency
- Handle inbound and outbound calls to assist customers with inquiries and concerns
- Provide accurate and timely information regarding products, services
- Identify and analyze customer needs to recommend appropriate solutions
- Maintain accurate cash box and available to make deposits
- Maintain customer records by updating account information and notes
- Resolve customer complaints or issues with professionalism and empathy
- Perform data entry tasks to update customer information in the system

-Must be able to commute from one office to another

```Qualifications```

- Strong verbal and written communication skills
- Excellent phone etiquette and active listening skills
- Ability to analyze situations, identify problems, and propose solutions
- Proficient in data entry with attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Bilingual in Spanish is a must

Note: Only qualified candidates will be contacted for an interview.

Job Types: Full-time, Part-time

Pay: From $9.50 per hour

Expected hours: 35 – 40 per week

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Brownsville, TX 78526: Relocate before starting work (Required)

Work Location: In person