Customer Service Representative - Administrative Assistant

Job Title: Customer Service Representative - Administrative Assistant

Department: Customer Service, Sales

Reports To: Ownership

JOB SUMMARY:
Responsible for increasing revenue through front counter sales, account management, and database marketing while providing exceptional Customer Service for an overall outstanding customer experience. Manage client communication to identify needs, present solutions, and lead and direct the sales process through completion. Responsible for assisting the owner(s) with administration center needs including marketing.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly exposed to mechanical parts, fumes, toxic chemicals, fluorescent lighting, and a controlled HVAC climate. The noise level in the work environment is usually moderate to loud. Some independent travel may be required.

Job Types: Full-time or Part-time

• Day shift
• Weekly day range:
• Monday to Friday
• Ability to commute/relocate:
• Work Location: In person

Salary: $13.00 - $15.00 per hour

Experience level:

• 1 year

$13 - $15 hourly

• Greets walk-in client, identify and assist with needs and/or orders
• Answers phone calls within 3 rings, identify client’s needs, provide solutions to assist with questions and/or order needs
• Manages walk-in traffic incoming calls, emails, and fax communications and takes appropriate actions
• Collects accurate and complete information
• Processes and inputs orders
• Prepares estimates and quotes
• Serves as a primary contact for clients and a liaison between sales, production, and clients
• Oversees and creates opportunities for in-house phone and front-counter sales
• Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach
• Places phone calls and/or emails to follow up on estimates
• Updates client records and purchasing history, maintains records with accurate and updated information
• Understand products, services, and procedures within the organization
• Markets products, solutions, and services to previous and current clients
• Conducts collection calls for receivables
• Maintains communication logs and other pertinent records
• Ensures proper cleanliness and “tour-ready” environment at the front counter, conference/meeting rooms, and showroom areas
• Builds professional relationships with diverse client/prospect base
• Assists with scheduling, and priority changes in a fast-paced environment
• Assists with other projects as needed

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• 2 years of business-to-business sales and/or Customer Service experience
• Proficient in MS Office Suite, Internet
• Knowledge of sign industry substrates, media, products
• Excellent time management, and calendaring skills
• Project management for multiple projects, deadlines, and orders

NICE to HAVE:

• Experience in graphic design
• Experience in social media posts
• Experience in payment processing and data entry

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or three years related experience in Customer Service, print sales/service, and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read, communicate, and comprehend simple and complex instructions, orders, and abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute rate, and percent and review and understand numbers, estimates, P.O.s, receivables, and other data as it pertains to record-keeping, collections, and the profitability of the company.

REASONING ABILITY

• Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to stand; sit; walk; use hands, fingers, and wrists including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel, and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

About Signs By Tomorrow San Antonio

A local sign company with world-class expertise. At Signs By Tomorrow of San Antonio, we offer various sign products and graphics services that get your messages noticed. Signs By Tomorrow proudly serves the San Antonio area with the industry know-how and resources of a nationwide sign company, state-of-the-art technology, and dependable Customer Service.