Customer Service Representative

Abstrax Tech

Company: We are a family of scientists, farmers, and pioneers working toward the development of a modern, global industry. Our core value of Innovative Creativity is why Abstrax Tech, Inc. is a leading innovator of the sensorial experiences that shape the cannabis industry.

We specialize in ingredient, processing, and formulation science with a specific focus on terpene research as it relates to:

• Flavor Profiles
• Fragrance
• Discovering New Valuable Molecules

Abstrax collaborates with established equipment and instrument manufacturers to help advance the industry in the manufacturing and analytical sectors.

We are with some of the industry’s largest & growing brands, doing custom formulations for products like vape pens, concentrates, topicals, tinctures, alcohol and more. Although we create Raving Fans everywhere we go, we credit our success to our ability to curate a culture of Teamwork. We are intentional with our recruiting process, ensuring we build our teams with tremendous Care who will continue to deploy the highest Quality of products.

What We Can Do For You:

• Provide insight into a specialized, high growth industry
• Provide the opportunity to acquire highly sought out skills
• Provide the opportunity to further enhance current professional strengths
• Provide a clear path for career advancement
• Provide a safe environment to produce quality work

Extras:

• Affordable group medical/dental/vision coverages
• Over 3 weeks of paid time off and holidays
• Annual performance reviews
• Abstrax Tech Perks dashboard
• 401K
• Paid Parental Leave

Customer Service Rep

The Customer Service Representative is responsible for various administrative tasks to support the sales department. Duties include data entry, relaying messages to the sales team, creating and processing sales orders, and managing customer accounts. The Ideal candidate will have excellent organizational, interpersonal, Customer Service, and computer skills.

What You Will Do:

• Provide troubleshooting assistance for customer orders, account status, and relevant problems.
• Manage sales tracking tools and report on important information.
• Liaise with account managers to develop specific sales strategies.
• Review pending orders and specific customer requests to ensure excellent Customer Service and customer experience.
• Suggest sales process improvements.
• Generate and process new sales leads as necessary.
• Answer phone calls from customers and deal with problems as they arise.
• Follow up with customers to make sure that they are satisfied with a particular product.
• Provide any necessary data or reports to the sales team.
• Acknowledge customers by responding to emails, texts, and phone calls.
• Update all contact information for clients.
• Deal with any customer complaints and resolve the issue as necessary.
• Compile daily lists of leads and delegate individual leads to sales team members.
• Maintain an organized and accessible file system for sales professionals.
• Provide administrative assistance to executives and management team members.
• Perform data entry duties regarding sales figures, metrics, and other key data.
• Create and process sales orders in a timely manner.
• Expedite requests for rush orders and update sales orders and shipping data as needed.
• Performs other related duties as assigned.

Qualities and Skills You Will Need:

• Excellent verbal and written communication skills
• Basic Math Skills.
• Proficient Microsoft Office and other computer software.
• Strong attention to detail.
• Understanding and knowledge of sales processes.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
• High School diploma or GED required.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person