Customer Service Representative

We firmly believe genuine, positive human connections will make anyone's day better—especially the people who work here. As a leading partner for our clients, we assist in carrying out their reputation and providing an unmatched customer sales experience. We take pride in the growth we’ve provided through our customer acquisition expertise. We are eager to continue facilitating our development alongside our clients well into the future. This year is projected to be our biggest year yet with the expansion of our positive work culture and high standards for supporting our prestigious clients. With a culture encompassing recognition and a reputation for excellence, we are the ideal firm to develop fruitful career longevity.

We are a growing company with a lean team of passionate professionals delivering the best service in the industry. Our Customer Service Representative's long-lasting partnerships in Customer Service and acquisition have tremendously amplified our success story. We’re searching for an individual who is eager to put their interpersonal and communication expertise to the test. As a Customer Service Representative, you will have the opportunity to build and maintain relationships with a diverse customer base. Our team is made up of diverse professionals with backgrounds across a wide array of functions. We bring our authentic selves to work daily and value each other’s contributions.

Customer Service Representative Responsibilities:

• Developing an inclusive customer experience by communicating and interacting with a professional, charismatic demeanor
• Unifying problem-solving and decision-making to impact the experience and concerns of customers in a positive manner
• Close sales and upsell products when appropriate to increase sales margins for our clients
• Develop custom service packages for new and existing customers that will meet their needs
• Updating customer account status as needed to maintain accurate information
• Connecting with customers by engaging directly in friendly and genuine conversation throughout each interaction
• Attend regular meetings with the larger Customer Service and Sales team to construct strategies for achieving Customer service standards and goals
• Meet weekly customer acquisition targets in a team-collaborative environment

Customer Service Representative Requirements:

• 0-2 years of experience in client services, sales, or Customer Service is ideal
• High School Diploma or equivalent preferred
• Strong ability to communicate effectively
• Solution-oriented with the ability to tackle any situation with confidence
• Reliable, punctual, and accountable
• Excellent communication skills while interacting with customers

Why should you join our Customer Service Representative team?:

• Positive, inclusive, and diverse working Culture
• Philanthropy and volunteer events to give back to the community
• Closures on all major holidays
• Management staff that is eager to assist in everyone's success
• Consistent Schedule

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Cell phone reimbursement
• Paid training
• Travel reimbursement

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• 8 hour shift
• Day shift

Work Location: In person