Customer Service Representative

Role Overview:We are seeking enthusiastic individuals to join our team as Customer Service Sales Associates for our car rental service. As a pivotal member of our team, you will play a key role in ensuring a seamless and delightful rental experience for our valued customers. Your primary responsibilities will encompass assisting customers with vehicle pick-up, return, and providing exceptional service with a sales-oriented approach.

Key Responsibilities:

• Extend a warm and professional welcome to customers during vehicle pick-up and return, creating a positive first impression.
• Efficiently manage the rental process by accurately documenting mileage, fuel levels, and vehicle condition in our advanced computer system.
• Deliver superior Customer Service by thoroughly explaining rental terms, vehicle features, and presenting optional add-ons including protection plans, upgrades, and equipment enhancements.
• Offer additional support by providing directions, local insights, and relevant service information to enhance the customer's journey.
• Handle inbound calls for reservations, rate inquiries, and general assistance, while also making proactive outbound calls as required.
• Collaborate with management to promptly address any customer-related issues or concerns.
• Ensure a smooth vehicle return process, discreetly assessing damages and guiding customers through the damage/loss reporting process.
• Verify fuel levels upon return and provide accurate rental charge breakdowns, offering well-detailed receipts to customers.
• Provide guidance on transportation to airport terminals if applicable.
• Collaborate with customers to gather feedback, enhancing future rental experiences.
• Thoroughly inspect vehicles for damages upon return and promptly document any mechanical or body damage communicated by customers.
• Organize and tag vehicles identified for grounding or preventive maintenance, ensuring proper lot location.
• Maintain lot organization to facilitate smooth access and traffic flow.
• Embrace working outdoors in various weather conditions, including sunlight, rain, heat, and cold, and occasionally operate shuttle services.
• Perform various job duties as assigned to meet evolving business needs.
• Keep the ready line area consistently clean and presentable.
• Ensure all vehicles are meticulously cleaned and prepared for customer use.
• Identify vehicles that do not meet our quality standards and initiate the servicing process.
• Fulfill requests for vehicle exchanges, upgrades, and swaps from customers.
• Confirm that all vehicles have completed check-out slips.
• Assist customers in locating their vehicles and offer luggage support as needed.
• Contribute to efficient parking and movement of vehicles throughout the facility.

Qualifications:

• Excellent interpersonal skills with a strong inclination towards sales and customer engagement.
• Effective communication abilities for conveying rental details and promoting additional services.
• Keen attention to detail for precise documentation and customer-specific needs.
• Willingness to work outdoors in varying weather conditions and manage shuttle operations.
• Adaptability to handle customer concerns professionally and effectively.
• Previous Customer Service, sales, or automotive industry experience is advantageous.

Job Type: PART-TIME only at this time

Compensation: Competitive hourly rate, with bonus opportunities

Join us in creating exceptional rental experiences and engaging in impactful sales interactions. Apply now to be part of our dynamic team!

Job Types: Part-time, Contract

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• Are you willing to work part-time?
• What is your expected rate of pay?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person