Customer Service Representative

About DealerSync - DealerSync’s new platform represents a revolution in how automotive dealerships will be managing, marketing and growing their business, now and in the future. Our proprietary software packages truly bring the dealership model into the 21st century. No more manual tracking, uploading and data input – DealerSync is taking the entire concept of dealer management technology from the analog to the digital world. Job Type: Full-time Job Type: Salary: $20.00 - $25.00 per hour Expected hours: 40 per week, Non Exempt. Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Experience level: 2 years Schedule: 8 hour shift Education: Associate (Preferred) Work Location: In person

Does working with a diverse group of people in a fun, energetic, cooperative, and humorous small company sound enjoyable? What if I told you that company was also the industry leader in their market? It takes persistence and tenacity to become the leader in any industry, but it takes teamwork, strategic thought, and a strong company culture to stay at the top. Your compassion and Customer Service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while setting up your future for success.

In this role, you play a critical part in creating a quality experience for our clientsthat you connect with and those that you correspond with. Every interaction gives you that opportunity to improve our brand and educate our clients on who we are and what we provide.

This position is full-time (40 hours/week) Monday - Friday. Candidates will be required to work daily from 8:00 AM to 5:00 PM at our office in Long Beach, CA. . It may be necessary, given the business need, to work occasional overtime or weekends. Great attendance is expected for all positions.

Primary Responsibilities:

• Follow up and schedule client review meetings for all clients. Attend most or all meeting listening and documenting concerns and capturing notes for possible upgrade solutions for clients
• Go through existing or older leads to see if there are opportunities for future ancillary sales.
• Answer incoming phone calls. Most calls will be from customers in which you identify the type of assistance the customer needs (most calls will be directed to software support). You will be responsible for calls with clients who want to cancel service, reduce options, and/or setting up review meetings
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information and notating CRM
• Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance
• Maintains current knowledge of relevant technologies as assigned.
• Must be comfortable working with different operating systems on computers and phones.
• Must demonstrate patience with novice users.
• Participate in special projects and system testing as required

Requirements:

• Knowledge within the SaaS environment with auto dealership strongly preferred.
• Prefer 3 years experience in an office setting, call center setting or phone support role, but not required
• An education level of at least a high school diploma or GED
• Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
• Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
• Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

Bonus Skills

• Automotive Dealership experience
• Prior CSR experience
• GoTo Meeting and Zoho experience a plus

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Long Beach, CA 90806: Relocate before starting work (Required)

Work Location: In person