Customer Service Representative

Objective:

The Customer Service Representative will be responsible for receiving incoming calls for the organization and distributing them to the appropriate department. The Customer Service Representative will also be responsible for resolving product or service problems by clarifying the issue, determining the cause of the problem, and selecting a solution.

Skills/ Qualifications:

· Exceptional organizational and critical thinking skills

· Ability to use independent judgement and discretion

· Strong written and verbal communication skills

· Knowledge of governmental regulations, including HIPAA, OSHA, and other compliance programs

Key Areas of Responsibility:

· Supplies timely and effective administrative support services

· Act as administrative liaison with internal and/or external sources

· Resolve problems with patients and find resolutions

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Experience:

• Medical office: 1 year (Required)
• Phone triage: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Commute:

• Towson, MD (Required)

Ability to Relocate:

• Towson, MD: Relocate before starting work (Required)

Work Location: In person