Customer Service Representative

Certified Climate Control, a leading provider of cutting-edge home improvement products for over a decade, is expanding its Customer Service team. We're on a mission to deliver outstanding customer experiences while creating incredible opportunities for our employees.

As our company continues to grow, we are seeking a dedicated individual to join our Customer Service Team as After-Hours Customer Service Representative. The first 2-3 weeks of the job will be worked onsite for training. Once training is complete, this position will move to being 100% remote.

Why you can expect in this role:

• Inbound Communication: Handle incoming customer inquiries via phone, email, and chat. Provide accurate and timely information to customers regarding products, services, and policies.
• Outbound Communication: Conduct outbound calls to follow up on customer inquiries, feedback, or resolutions. Proactively reach out to potential customers via phone call to introduce the company and our products and services. Conduct thorough qualification of leads based on predetermined criteria to ensure alignment with our target customer profile.
• Dispatch Coordination: Coordinate the dispatch of service technicians to customer locations based on scheduling and priority. Ensure timely response and efficient allocation of resources to meet customer needs and service level agreements.
• Permitting Process Management: Facilitate the permitting process by obtaining necessary permits and approvals required for project completion. Track permit applications, monitor progress, and follow up as needed to expedite approval timelines.
• Issue Resolution: Investigate and resolve customer issues or complaints in a timely and effective manner. Collaborate with other departments to address complex customer concerns.
• Documentation: Maintain accurate and detailed records of customer interactions.

The skills/experience you'll need to be considered for this role:

• High school diploma or equivalent.
• Previous experience in Customer Service or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and efficiently in a remote environment.
• Flexibility to work non-traditional hours, including evenings and Saturdays.

Schedule Details:

• Monday - Friday: 3:30pm - 10pm EST (3-4 working weekdays with 1-2 days off during the week)
• Saturday: 7:30am - 10pm EST

If you're ready to unleash your potential and join a team committed to excellence, we invite you to apply for this exciting opportunity! We look forward to hearing from you!

Pre-Employment Requirements:
All candidates must successfully pass a comprehensive pre-employment background check, which includes a review of criminal and DMV history, a drug screening, and a physical assessment.

Certified Climate Control is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Orange City, FL 32763: Relocate before starting work (Required)

Work Location: Hybrid remote in Orange City, FL 32763