Customer Service Representative

Stage Picture:
brenntag_other_1.jpg
JobTitle:
Customer Service Representative
Location:
Greensboro/USA
Employment Type:
Employee
Customer Service Representative
Our team in Greensboro currently has an opening for a Customer Service Representative
YOUR ROLE & RESPONSIBILITIES

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data.
• Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer. Intentional effort is required to development and foster strong customer relationship, ensuring customer loyalty and customer retention.This role requires confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Verifies all shipping, billing, pricing, and purchase order information.
• Update customer files with quoted pricing, new items, address changes, delivery instructions or other customer notes as needed.
• Communicate and provide necessary support to sales staff while in the field.

YOUR PROFILE
Education and Experience:

• 2+ years of experience in Customer Service, or a similar discipline. Chemical Distribution or Manufacturing is a plus.

• Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at working in a fast-paced, highly ambiguous, deadline-driven environment to prioritize heavy workload and multitask.
• Dedication to teamwork, customer satisfaction, and results.
• Excellent written/oral communication skills.
• Willingness to work overtime.
• Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

OUR OFFER

We aim to create anenvironment where the best people want to work, where they can turn theirpassion into their job and realize their full potential.

Individual development,on-the-job training, and development programs designed to help ouremployees grow in their careers.

Competitive pay andincentives.

Various healthcare planoptions as well as 401(k).

INTERESTED?
We look forward receiving your application.
Brenntag provides equalemployment opportunities to qualified applicants and employees without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, protected veteran status, disability or any other status protected byapplicable federal, state or local law.
Brenntag North America, Inc. and its subsidiaries useE-verify, a government-run, web-based system that allows employers to confirmthe eligibility of their employees to work in the United States.For moreinformation, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.