Address
Form of work
SalaryJob Description
We are seeking a dedicated and customer-oriented receptionist to join our dynamic team at our sign shop. This role is pivotal in ensuring that all our clients receive outstanding service from the moment they contact us. The receptionist will be the first point of contact for our clients, providing them with comprehensive support, creating quotes, and guiding them through our extensive range of materials and services. This position requires a detail-oriented individual with exceptional communication skills and a passion for Customer Service.
Key Responsibilities
- Customer Service Excellence: Serve as the first point of contact for all incoming calls and visitors. Offer prompt, friendly, and efficient Customer Service, ensuring all inquiries are handled with professionalism.
- Knowledge of Products and Services: Acquire a thorough understanding of all the materials and products offered by our shop. This includes staying updated on new products and services to accurately inform and advise customers.
- Quote Creation: Utilize provided pricing tools and guidelines to create accurate quotes for customers. Ensure that all quotes are prepared and communicated in a timely manner, reflecting the customers' specifications and needs.
- Administrative Support: Perform various administrative tasks including, but not limited to, scheduling appointments, managing emails, and maintaining records of customer interactions and transactions.
- Collaboration and Teamwork: Work closely with the sales and production teams to ensure a seamless workflow and high level of service throughout the customer's experience.
Requirements
- Proven Experience in Customer Service: Previous experience in a Customer Service role is preferred. Experience in a receptionist role or similar is highly advantageous.
- Excellent Communication Skills: Strong verbal and written communication skills are essential. Must be able to communicate effectively with clients and team members.
- Learning Agility: Must be willing and able to quickly learn about the various materials and services offered by the shop. A keen interest in the sign industry is a plus.
- Computer Literacy: Proficiency in basic computer applications (e.g., Word, Excel, Email) and the ability to learn and use industry-specific software for quote creation.
- Organizational Skills: Strong organizational and multitasking abilities. Must be able to manage multiple inquiries and tasks efficiently without compromising quality.
- High School Diploma or Equivalent: Further education or certifications related to Customer Service, administration, or the sign industry will be considered an advantage.
What We Offer
- A supportive and collaborative work environment.
- Opportunities for professional growth and learning.
- Competitive pay and PTO available.
How to Apply
If you are passionate about providing excellent Customer Service and are excited about the opportunity to learn and grow within the sign industry, we would love to hear from you. Please send your resume and a cover letter detailing your experience and why you are the ideal candidate for this role to our HR department.
We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Concord, NC 28027: Relocate before starting work (Required)
Work Location: In person
