Customer Service Representative

Summary/Objective: The Customer Service Representative provides basic cash receipt and payment services per financial institution procedures.
Essential functions:
• Receive checks and cash for deposit to accounts, verifies amounts, examine checks for proper endorsements, and enter deposits into computer records.
• Cash checks and processes withdrawals; pays out money after signatures and customer balances are verified.
• Cross-educate and promote bank products like debit cards, online banking, and other financial institution products, including IRAs, certificates of deposit, safe deposit boxes, reloadable prepaid travel cards/gift cards, and money orders.
• Assist customers with questions about their accounts, online and mobile apps, telephone banking, and Debit Cards and Credit Cards inquiries. Place check orders for customers.
• Receives mortgage, consumer loan, and other payments and ensures the payments match the balance due. Enters payments in the computer. Generates customer receipts.
• Place a hold on accounts for uncollected funds.
• Assist with preparing cash shipments to the Federal Reserve.
• Counts, checks, and packages coins and currency.
• Balances cash drawer at the end of the shift and compares totaled amounts to a computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary.
• Ensures that the teller station is properly stocked with forms, supplies, etc.
• Exchange Foreign Currency and redeem Savings Bonds.
• Balance and load ATM (troubleshoot any problems with the ATM). Report malfunctions of teller terminals and other equipment used at the teller station.
• Responsible for checking night depository bags and recording the correct information on the financial institution's forms.
• Assist with answering incoming calls and check-in and allow access to customers entering their Safety Deposit Box.
• May cross-train in other departments on operational functions.
• Participate as able with branch marketing and community involvement events.

• Additional duties as assigned as it relates to the position.

Competencies:
• Knowledgeable of bank policies, procedures, and regulations
• Attend training on bank/job-related topics
• Willing to work on other projects as necessary
• Ability to work both independently and as part of a team

• Detail oriented
• Candidate must be a people person
• Candidate must act professionally at all times
• Able to handle confidential information
• Proficient in Microsoft Suite (Word, Outlook, PowerPoint, and Excel)
• Computer savvy: able to learn new software quickly
• Self-motivated and persistent in following through and learning quickly
• Excellent communication skills - both verbal and written
• Problem solver
• Independent decision maker within authority limits
• Commitment and continuous demonstration of ethical behavior and willingness to adhere to all company policies and current financial legislation.
• Conform to the Bank's core values which are:

o Exceptional Customer Service- Everyone matters, always.
o Family Driven- Ours, yours, we put family first.
o Community Focused- Our communities are the backbone of our business.
o Communication- Open, clear, and honest communication is key.
o Teamwork- Individuals working together to achieve a common goal
Education/Qualifications:

• High school diploma or equivalent.
• Previous cash handling and banking experience is preferred but not required with the right candidate with the motivation and ambition to learn.
• Successful completion of an in-house training program or other approved training program.

Supervisory:
This position has no direct supervisory responsibilities and may serve as a mentor for other positions in the organization.
Working Conditions

• Normal office environment.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to type, carry, handle, and feel objects; reach with hands and arms; talk or hear. The employee must occasionally lift and/or move up to 25 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Occasionally exposed to upset customers during everyday activities and other banking services.

First Northern Bank is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. First Northern Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-684-2211.
*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This document is intended to describe the general content and performance requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements and does not imply a contract.