Customer Service Representative

G.W. Berkheimer Co., Inc. is proud to have established itself as a leading supplier of HVAC/R products and solutions to the professional contractor and service markets. Our success can be attributed to our high standards in providing quality services and products and in the selection of associates who drive those standards. Our 26 Midwest locations are home to our 350 dedicated employee-owners who bring quality and service to life every day. We are seeking to add an Inside Sales Representative to our team located in McHenry, IL.

JOB DESCRIPTION
Inside Sales Representative
The primary responsibility of this position is to respond to internal and external customer’s service, sales and technical needs in a professional, efficient and courteous manner. This position reports directly to the Branch Manager and in some cases, the Assistant Branch Manager when present.

JOB DUTIES

• Provide technical assistance to customers as needed.
• Stay current on products and technology.
• Serve counter and phone customers with speed, efficiency, courtesy and professionalism.
• Conduct technical training for branch staff and customers.
• Communicate with warehouse personnel to ensure display area is stocked and well maintained.
• Research, evaluate and recommend current equipment, products and supplies for internal customer, contractor or project needs.
• Prepare and follow up on customer quotes.
• Process purchase orders, credit memos, warranty returns and other paperwork on a timely basis.
• Assist customers to locate will call orders.
• Keep customers current on sales promotions and programs.
• Attend and participate in all scheduled events, including sales meetings, training classes and other business related gatherings.
• Follow up with assigned customers and maintain contact as appropriate and necessary.
• Build positive relationships with customers by providing professional assistance to improve customer’s profit.
• Enhance Berkheimer relationships and image with vendors and current and prospective customers.

IDEAL JOB REQUIREMENTS

• Candidate must possess excellent sales and Customer Service skills.
• Excellent communication skills.
• Ability to work as part of a team and learn the products, terminology, and general use of HVAC equipment.
• Data entry skills required.
• Basic knowledge of product lines and sufficient knowledge of the computer system to process basic customer transactions.
• Minimum of 2 years sales or Customer Service experience or prior industry/field experience or education.

COMPENSATION & COMPREHENSIVE BENEFITS

• Full-time Position (40+ hours per week)
• Bonus and Incentive Opportunities
• Health and Dental Insurance and Wellness Plan
• Life and Disability Insurance
• Retirement Benefits
• Employee Stock Ownership Plan
• 401(k)
• Profit Sharing
• Paid Holidays
• Accrued Sick Time and Vacation

We encourage you to apply and join our great team!

ABOUT G.W. Berkheimer:
Founded in 1919, G.W. Berkheimer Inc., Co. employs approximately 350 associates in 26 locations across 3 states. We have established ourselves as a leading supplier of HVACR equipment and supplies to the professional contractor and service markets. We are employee-owned, provide excellent and comprehensive benefits, such as health insurance, life and disability insurance, ESOP, 401(k) and profit sharing, and offer training programs, including industry and NATE certification, for our employees.
G.W. Berkheimer is an Equal Opportunity Employer (EEO). Qualified applicants will receive consideration for employment without regard to Race, Color, Religion, Gender, Orientation, Gender Identity, National Origin, Disability, Veteran status or other protected status.
Disclaimer: The information in this job description indicates general nature and level of work to be performed. It is not designed to contain or be interpreted as comprehensive list of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position an employee may be required to perform other assignments not listed on this job description.

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Work setting:

• In-person
• Office

Ability to Relocate:

• McHenry, IL 60050: Relocate before starting work (Required)

Work Location: In person