In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. For this reason, you should live proximate to one of the locations listed below: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214
Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.
#LI - Remote
- You will develop knowledge of systems and several application trainings associated with policy processing.
- You will respond to basic inquiries from agents, agency staff & customers related to policies and accounts with supervision.
- You will attend training and obtain licenses to acquire skills needed to transition to next level.
- You will provide input on process Improvement ideas for customer and agent support processes.
- You will follow procedures and continuous process improvement standard work.
Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-focused solutions, support or service.
- Demonstrated written and verbal communication skills
- Demonstrated typing/keyboarding skills (30 wpm)
- Demonstrated experience with several PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook).
- Demonstrated math skills (multiplication, division, addition, and subtraction).
License
- Property & Casualty (P&C) License preferred but not required
Travel Requirements
- Up to 10%.
Physical Requirements
- Work that primarily involves sitting/standing.
Working Conditions
- Not applicable.
We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!