Customer Service Representative

We are looking for a detailed, motivated person to join our growing team! As a CSR you will work with our customers and technicians to ensure quality service meets all expectations.

Responsibilities:

· Answer phones, receive service calls, and dispatch technicians.

· Assist with parts ordering, typing quotes, and job scheduling.

· Communicate with technicians and customers through the service task life cycle.

· Learn the business and learn how to prioritize and organize calls according to urgency.

· Follow up on service requests that need additional work.

· Keep service notes and schedule up to date.

· Perform data entry functions of invoices, inventory, etc.

· Perform other duties as needed.

Requirements:

· Strong communication skills via phone and email are required.

· Customer service experience in an office environment preferred.

· Previous knowledge of construction trade is a plus.

· Ability to multi-task effectively and work in a fast-paced environment.

· Computer competency including proficiency with Microsoft Suite and ServiceTitan.

· Strong organization skills and attention to detail.

· Ability to work independently as well as in groups.

· Ability to consistently deliver outstanding Customer Service to all internal and external customers.

Job Type: Full-time

Salary: From $17.00 per hour
Benefits:
Retirement plan
Employee discount
Paid time off
Schedule:
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 3 years (Preferred)
Work Location: In person

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person