Customer Service Representative

National Datacare
Job Description

Job Title: Facility Account Specialist

Summary: Responsible for interacting with customers via phone and/or email to provide and process information in response to inquiries, concerns and requests regarding bank accounts by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Responds, handles and promptly resolves any customer inquiries, concerns and requests.*

2. Processes overdrafts for bank accounts.*

3. Processes transactions for bank accounts.*

4. Reconciles checking accounts.*

5. Performs various clerical duties to include photocopying, faxing, scanning and filing.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

*Essential Function

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word and Microsoft Outlook.

Education/Experience:
High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

• Attention to detail and accuracy
• Diplomacy
• Professionalism
• Good organization skills
• Time management
• Initiative
• Stress tolerance
• Multi-task oriented
• Problem analysis and problem solving
• Ability to type

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

*Essential Function

* This is an in person in the office full-time, not a remote position.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person