Customer Service Representative

If you believe that timing is a key factor in your next career position, come join SEIKO Watch of America an industry leader in the field of precision timepieces! We have an excellent opportunity for a dedicated Customer Relations Representative to join the SEIKO team.

Customer Relations Representative

Key Responsibilities:

• Daily process of customer sales orders into NetSuite.
• Process parts orders.
• Respond to customer emails and telephone call regarding availability, shipping status, product information, sales programs and order tracking.
• Answer and resolve customer inquires/disputes related to all after sales service activities.
• Position will serve as primary backup for all functions in the customization area, which includes processing Dial Imprint orders and working closely with premium and retail customers to ensure order deadlines are met.
• Timely and accurate communication with customers is essential!

Qualifications:

• Associate’s degree desired.
• 3 to 4 years of current experience in a customer relations department.
• Experience working in a fast paced service environment.
• Strong MS Office skills, Excel and Word.
• NetSuite experience is desired.
• Attention to detail and accuracy is required.
• Work well under pressure, with minimal supervision.
• Ability to multi-task, defined by speaking on the phone, utilizing multiple applications for product research and typing at the same time.
• Demonstrated ability to provide “best in class” customer experience and professionalism.

35-hour work week, overtime as needed.

Hybrid position AFTER training period.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require alternative methods of application or screening, please contact Seiko directly at Human Resources 201-529-7934

Range $23-$25 per hour

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work
• Office

Work Location: Hybrid remote in Upper Saddle River, NJ 07458