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SalaryTitle: Customer Service Advocate I
Location: FULLY REMOTE - CA, AZ, WA
Duration: 3 months contract with potential extension or FTE conversion
Target Start Date (based on successful onboarding completion): 3/26/2024
Shift: Must be able to start anytime between 7:00 am - 9:30 am PST or MST and will work an 8-hour shift, schedule will be given depending on department needs.
Non-Negotiable Requirements:
- MUST HAVE 100% ATTENDANCE NO TIME OFF ALLOWED FOR THE FIRST 90 DAYS
- Will work remotely but If there is a home outage for internet or power, we might ask employees to work from the nearby office. Must have reliable internet, at least 50 Mbps
- Must be FLEXIBLE to work on any assigned Shifts/Weekends/Holidays and overtime if needed
Walk me through the day-to-day responsibilities of this role and a description of the project:
- Answering calls for Member Services - assisting callers with Medicaid needs
- Educating members on benefits and resources available
- Data Entry
- Training is anywhere from 2-6 weeks and the camera will need to be on at all times.
Describe the performance expectations/metrics for this individual and their team:
- We rate productivity and efficiency and call times
Tell me about what their first day looks like:
- Attend IT training, meet with the team, and start job-specific training
What previous job titles or background work will be in this role?
- Customer Service, Call Center
Required Skills/Experience/Education:
- 2+ years of RECENT Customer Service in Call Center Experience (Healthcare Preferred)
- Strong Customer Service & Typing Skills (Required 40 WPM / Preferred 60 WPM)
- Proficient Microsoft Office, Computer Savvy Skills with prior experience working between multiple screens/monitors and able to troubleshoot; experience working from home.
- Strong work history and job stability, no big resume gaps. Attendance-must be timely and show up to work
- High School Diploma or GED required.
- Must send typing test result (typingtest.com) and Internet Speed Test (speedtest.net)
Job Type: Contract
Salary: $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Application Question(s):
- You are required to take a typing test and at least 40 WPM result but preferred 60 WPM, can you send the result's link and screenshot?
(via typingtest.com choose "EASY TEXT" at least 40 WPM or higher)
Experience:
- Call center: 2 years (Required)
- Healthcare: 2 years (Preferred)
Ability to Commute:
- Sacramento, CA (Required)
Work Location: Remote
