Customer Service Representative

Who We Are:

Chattanooga-based Transcard makes frictionless payments a reality with comprehensive global payment solutions designed for banks, fintechs, and businesses of any size and in any industry.

Transcard delivers solutions for business-to-business (B2B) payments, consumer-to-business (C2B) payments, business-to-business-to-consumer (B2B2C) payments, account-to-account automation, and Banking as a Service (BaaS). Our solutions combine unmatched multi-rail capabilities, embedded workflows, best-in-class integration, effortless reconciliation, and bank-grade security.

Position Details:

This is a full-time position, working Monday-Friday during standard business hours. Compensation will be based on the qualifications of applicant.

Location:

This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship.

Our corporate office is located in Chattanooga, TN.

Benefits:

Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more)

Please apply and see more job requisitions at:

https://www.transcard.com/careers

Essential Duties and Responsibilities:

Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience.

• Assumes responsibility for the effective and professional completion of call center representative functions.
• Receives customer telephone questions and complaints in a professional manner.
• Answers inbound calls in a timely manner.
• Responds to customer inquiries.
• Provides personalized Customer Service by responding to the needs of the customer.
• Manages and updates customer profile with the status of each customer.
• Coordinate with departments to achieve customer satisfaction.
• Build customer loyalty by meeting customer expectations.
• Evaluate problems of the customers and provide logical lasting solutions.
• File disputes for customers in accordance with Regulation E.
• Replies to all corresponding email.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
• Keeps supervisor informed of significant problems.
• Corresponds with Fraud Department of potential fraudulent activity.
• Maintains effective working relations with the operations department.

• Customer Service Experience.
• Interpersonal and Customer Service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily.
• Ability to share work among a Customer Service team.
• Attentiveness and patience.
• Time-management skills.

Eastern Standard Time (EST):

Shift

Thursday: 9pm-8am EST

Friday: 9pm-8am EST

Saturday: 9pm-8am EST

Sunday: 9pm-8am EST

Education and/or Certifications:

• Bachelor's degree preferred or equivalent work experience

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed.

No resumes from 3rd party vendors will be accepted at this time.