Customer Service Representative

Jim's Formal Wear (JFW), the nation’s largest wholesaler for formal wear rental, is looking for a Customer Service Representative to join their team. Representatives listen to and offer service/solutions, accept and enter orders, while also addressing questions about and resolving issues with our products, policies, and shipments. We are seeking enthusiastic and organized candidates who work as well independently as they do on teams, and who have the skill to make decisions under pressure yet remain patient and calm.

Responsibilities: Tasks Completed Regularly

• Assisting customers with order processing via multi-communication channels.
• Advising customers about formal wear product styles and sizing.
• Responding to customer inquiries about shipments, returns, and billing.
• Maintaining good records of call activity in customer database.
• Completing office tasks, as required, while maintaining work standards and productivity levels.

Qualifications: Personal Attributions

• Formal wear and/or apparel industry experience strongly preferred.
• Communicate accurately and concisely when relaying information.
• Professional phone etiquette and excellent listening skills.
• Proficient in the use of computers, typing, and other office equipment.
• Have worked 1-3 years in a service industry, such as apparel retail, restaurant server, hotel front desk, call center, receptionist, etc.
• Bi-lingual (Spanish) a plus.
• Available to work 24-40 hours/week, including some evenings and Saturdays, as well as seasonal overtime.

JFW's Culture & Benefits: Personal, Professional, Culture Opportunities

• Flexible work schedule
• Bonus packages
• 401K packaging with matching company plan
• Vacation availability
• 6 recognized national holidays
• Medical, Dental, and vision insurance available
• Leader of the fulfillment center
• Fun, family-oriented environment
• Your voice is heard. You're not just a number

Make Your Work Matter

Delivering the most trusted formal wear experience for our retailers and customers its the mission we live by every day. We make this happen by hiring talented individuals who know their hard work makes lasting memories of the biggest events in our customers lives.

Offering great styles and selection is just the start of the JFW experience. The people in our Customer Service and Corporate (Headquarters) areas and our seven Fulfillment Centers nationwide work closely with the nearly 5,000 independent retailers we serve to make a customer’s fashion vision a reality.

A family-run company for almost 60 years, several members of our Corporate Leadership team started their JFW careers in Fulfillment Center roles, and many of our Fulfillment Center team members have taken on multiple roles and responsibilities to expand their skills and their contribution to the JFW mission.

Ready to make your work matter?