Customer Service Representative

Are you passionate about outdoor spaces? Join our team as a Customer Service Representative, where you'll be the friendly voice of our lawn and landscape company!

We're seeking a candidate who exudes joy, possesses excellent communication skills, and is adept at selling our exceptional services to clients.

Responsibilities:

1. Deliver Outstanding Customer Service:

- Engage with clients through phone, email, and chat with a joyful and positive attitude.

- Provide personalized and exceptional Customer Service to build lasting relationships.

2. Sales Expertise:

- Utilize your sales acumen to upsell our top-notch products and services, contributing to increased sales revenue.

- Identify opportunities to enhance the customer experience through tailored offerings.

3. Professional Communication:

- Handle both inbound and outbound calls professionally, ensuring every interaction leaves a positive impression.

- Effectively communicate product information and address client inquiries with enthusiasm.

4. Efficient Data Management:

- Accurately enter customer data and update account information in our system.

- Maintain organized records to enhance customer interactions and streamline processes.

5. Issue Resolution:

- Resolve customer issues promptly and efficiently, turning challenges into opportunities for customer satisfaction.

- Escalate complex problems to the appropriate department for swift resolution.

6. Product Knowledge Mastery:

- Maintain a high level of product knowledge to guide customers effectively and provide tailored solutions.

- Stay updated on industry trends to better assist clients with their lawn and landscape needs.

Skills:

- Customer-Centric Approach:

- Demonstrate strong Customer Service skills, handling all situations with empathy and professionalism.

- Ability to turn customer interactions into positive experiences.

- Proven Sales Excellence:

- Showcase a track record of successful sales or upselling techniques.

- Confidence in promoting and selling lawn and landscape services.

- Communication Prowess:

- Excellent phone etiquette and communication skills, both written and verbal.

- Fluent in English to effectively engage with our diverse clientele.

- Technical Proficiency:

- Proficient in data entry and computer skills for accurate and efficient record-keeping.

- Adaptability to utilize various software tools for seamless customer interactions.

- Analytical Thinking:

- Ability to analyze customer needs and recommend appropriate solutions to meet their lawn and landscape requirements.

*Note: This job description is designed to be dynamic, and employees may be assigned other related duties to meet the evolving needs of our organization.*

If you're ready to bring your enthusiasm and sales expertise to a company dedicated to creating stunning outdoor spaces, we invite you to apply and join our growing team!

Job Type: Full-time

Pay: $17.39 - $20.95 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person