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SalaryTrescal is always looking for new talent to join our growing organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.
Our team is comprised of talented professionals who excel at providing industry leading calibration, repair and asset management services to our customers. As an employee at Trescal, you will join a people-centric company with an incredible culture. We encourage new ideas and suggestions in order to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. We value teamwork, integrity, quality, innovation, and dynamic engagement. Does Trescal sound like the place for you? Then join our team!
Description
- Responds to customer inquiries, complaints, and problems.
- Create price quotes; Run recall reports and provide regular updates to the customer.
- Coordinates with production department to provide responses to inquiries/problems. Investigates and logs customer complaints and initiates corrective/preventive actions.
- Evaluates effectiveness of corrective/preventive actions and recommends alternative courses of action.
- Identifies trends in customer complaints and recommends preventive action plans.
- Occasional assistance from supervisor or manager needed to resolve complaints/problems.
- Refers technical or technically related matters to appropriate authority.
- Schedules customer pick-ups of equipment.
- Schedules and coordinates customer priorities.
- Maintains customer special requirements log.
- Conducts customer surveys to obtain customer satisfaction information.
- Performs other duties as required.
- Works professionally by adhering to company policies.
Source of Supervision:
Director of Business Development or Customer Service Supervisor
Requirements:
Education/Experience:
- High school diploma or GED.
- Previous experience in a field related to Customer Service or relations.
- Demonstrated knowledge of computer database and problem solving techniques.
Skills/Abilities Required:
- Understanding of the operation of computers required.
- Ability to communicate clearly.
- Excellent verbal and written communication skills
- Ability to diffuse potentially angry clients.
- Ability to resolve customer complaints satisfactorily.
Physical Demands:
Sitting for long periods of time.
Working Conditions:
Professional office environment. Professional office dress.
BENEFITS:
We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.
In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits:
- Dental
- Vision
- Employee Assistance Program
- Basic Life/AD&D Insurance
- Long Term Disability Insurance
- Short-Term Disability Insurance.
Does this sound like you? If so, APPLY NOW!
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.
