Job Description
Basnett Plumbing, Heating & AC is a family-owned business in Littleton, MA, focused on providing reliable expert care to the customers while sharing in the success of the company and enjoying a healthy work/life balance.
We are currently looking for a Customer Service Representative to join our team!
In this position, you will be taking inbound calls and setting up service/maintenance appointments, as well as making outbound calls to our current clients to check in after service has been completed and offering additional products and services. This position requires a genuine and friendly phone voice and personality, along with strong multi-tasking abilities. Solid computer skills and a self-driven attitude are a must to succeed in this job.
Work Hours: 7.30am - 4.30pm, Monday through Friday, overtime as required
Pay: $22.00 - $28.00 per hour, depending on experience
Our Benefits:
- 50% employer-covered medical insurance for employee
- 100% employer-covered dental insurance for employee
- Company-paid life insurance
- Company-paid short-term & long-term disability insurance
- Company-paid industry-related training
- 3% 401K match
- 7 Paid Holidays throughout the year
- 40 hours PTO after the 1st year, 80 hours PTO after 2nd year
- Day off for your birthday!
- Monthly phone allowance
- Yearly tech tool allowance
- Weekly packet of Fitline nutritional supplements
- Company-paid haircuts
Required Qualifications:
- High school diploma or GED
- Must have empathy
- Quick learner and retains knowledge
- Exceptional Customer Service skills
- 1-2 years inside sales, call center, or telemarketing experience is a plus
- Experience in the HVAC industry is a plus
- Knowledge of Service Titan software is a plus
- Excellent communication skills, both written and verbal
- Strong computer skills and ability to type a minimum of 30 wpm
- Proficiency in Word, Excel, and Outlook
- Positive "can do" attitude
- Must be able to multi-task