Customer Service Representative

These positions are located on a Forest Service unit to provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on a unit in Region 3.
Qualifications: In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.
Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.
General/Specialized Experience Requirement:
For the GS-4: You must have one-year general experience. General Experience is defined as one or more of the following: Clerical, office, or other Customer Service work such as greeting visitors and responding to phone or written inquiries; and/or using word processing software or other automated software to produce routine documents; and/or collecting funds from sales. OR an associate's degree or two years of successfully completed education above high school; OR combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
For the GS-5: You must have one-year specialized experience equivalent to the GS-4 in the Federal service. Specialized experience is defined as two or more of the following: communicating with people, representing the organization to customers and other external sources in person, by phone, or in writing; and/or comparing disputed merchandise with original requisitions and information from invoices; and/or resolving Customer Service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills; and/or reconciling records of sales or other financial transactions; and/or using computers and computers systems (including hardware or software) to extract information or create standard reports. OR a bachelor's degree or 4 years of successfully completed education above high school. OR a combination of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Education: This job does not have an education qualification requirement.Employment Type: FULL_TIME