Address
Form of workCowlitz PUD is one of the top employers in Cowlitz County
and we want you to join our team!
and we want you to join our team!
We are looking for a skilled Customer Service Representative to join our Cowlitz PUD Customer Service Team. If your are excellent at communication, detail oriented with a strong desire to help the public this job may be a great fit for you.
Come help us power the future!
Our Mission: Provide customers safe, reliable, cost-effective and sustainable electricity.
Our Vision: Connecting customers to energy to power Cowlitz County's future.
Compensation Philosophy: Cowlitz PUD is committed to providing a fair and competitive compensation program to attract, retain and reward high-performing employees at all levels. Cowlitz PUD staff positions are set in pay ranges as determined by a market-based salary study and salaries are determined by evaluating a candidate's experience and qualifications as well as organizational pay equity.
This is a union position starting at $27.09 per hour. Customer Service Representatives work on site Monday thru Thursday 7:00 am to 5:30 pm.Customer Service Representatives communicate daily with customers regarding their residential and commercial utility service via the phone and in person. CSR's spend time helping customers interpret, understand, and make payments on their utility bills. CSR's market, promote, and supports existing and future services to best fit customer needs. CSR's monitor and maintain utility account records in the Customer Information System (CIS) for accurate customer data.
Click here to read the full job description
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Minimum Qualifications:
Must have a high school diploma or equivalency.
Minimum of two (2) years recent Customer Service or call center experience.
Minimum one (1) year recent banking or cash handling experience.
Strong interpersonal, communication, and technical skills.
Must be able to pass a cash handling and computer competency test.
Desirable Qualifications:
Associate degree in business administration, accounting, or related degree.
The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job.
- Work is performed in the office Monday through Thursday 7:00 am to 5:30 pm. Remote work is not available for this position.
Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:
- Completed NEOGOV online application.
- Supplemental questionnaire responses
- Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
- Current résumé indicating relevant experience and education.
Employment Type: Full Time
