Customer Service Representative

If you’re a people person who is excited about the opportunity to advance alongside a rapidly growing company, read on.

Who We Are

We're TaxQuotes, a startup created by tax veterans with a desire to make our industry more transparent. Our team of experienced attorneys, CPAs and enrolled agents are committed to providing comprehensive tax resolution services to our clients.

As a young company, we’re experiencing unprecedented growth and change, and we're looking for someone who is eager to grow with us and committed to providing top-notch Customer Service.

Read more about what we do at taxquotes.com/about.

Who You Are

You're someone who loves to learn and isn't afraid to implement new ideas and approaches at work. You're passionate about helping people and skilled at handling situations with empathy and tact.

What You'll Do

As a member of the client care team, you are one of the primary people our customers interact with. Your role is to help them feel so excited about and confident in our services that they will want to remain lifelong clients.

You’ll also help our clients manage their tax documents, address their concerns and move their cases from start to finish by being the bridge between them and our tax pros.

If you want a job that doesn’t just pay the bills, but presents exciting new challenges and opportunities to advance in your career, we want to hear from you.

Responsibilities

• Act as the primary point of contact for clients, providing knowledgeable assistance and guidance on tax related matters
• Assist clients in gathering necessary documentation and information required for accurate tax filing and/or tax resolution and follow up on outstanding issues
• Address client concerns, questions, and issues promptly and professionally, ensuring a positive customer experience
• Handle billing inquiries, process payments, and maintain accurate financial records in line with company policies
• Maintain detailed and organized client records, ensuring confidentiality and compliance
• Collaborate with tax professionals to ensure that client cases are handled efficiently and effectively
• Provide exceptional Customer Service via phone, email, and text that leaves a customer with a feeling of being noticed and taken care of personally and professionally
• Other duties as assigned

Skills

• Welcoming and warm personality that demonstrates genuine care for customers
• Is comfortable conversing with individuals from a variety of backgrounds and all organizational levels
• Ability to multi-task effectively and prioritize a shifting workload
• Strong organizational skills and attention to detail in managing administrative tasks
• Strong problem-solving abilities and the capacity to handle challenging situations with a positive attitude
• Must perform well independently as well as in a team environment
• Proficient in Microsoft Office and Google Workspace
• Basic financial literacy
• High school diploma required

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Ability to Relocate:

• Remote: Relocate before starting work (Required)

Work Location: Remote