Customer Service Representative

Company Overview:

Folcode is a leading software company based in Argentina, dedicated to designing, building, and developing meaningful and high-impact digital experiences. At Folcode, we believe in the power of creativity and innovation, empowering ourselves as a team to create innovative solutions for our clients. We specialize in designing and developing digital products that serve as strategic allies for our clients, with a focus on user experience-driven designs. Our mission is to transform ideas into tangible business value and serve as a trusted technological partner for our clients in devising, designing, and developing high-impact digital experiences.
Position Overview:

We are seeking a dynamic and customer-oriented Remote Customer Service Representative to join our team. The ideal candidate will be based in the United States and will play a pivotal role in providing exceptional Customer Service to our clients. As a Remote Customer Service Representative at Folcode, you will be responsible for delivering top-notch customer support and ensuring client satisfaction.

Key Responsibilities:

• Customer Support: Provide prompt and professional assistance to clients via email, phone, and live chat channels, addressing inquiries, troubleshooting issues, and providing solutions.
• Product Knowledge: Develop a deep understanding of Folcode's digital products and services to effectively address client questions and concerns.
• Issue Resolution: Investigate and resolve customer complaints and technical issues in a timely manner, ensuring a positive customer experience.
• Relationship Building: Build and maintain strong relationships with clients, serving as a trusted point of contact and understanding their needs and requirements.
• Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using CRM software.
• Feedback Collection: Gather feedback from clients regarding their experiences with Folcode's products and services, and communicate insights to the relevant teams for continuous improvement.
• Collaboration: Collaborate with cross-functional teams, including Development, Design, and Sales, to address customer inquiries and coordinate solutions.
• Training and Education: Provide product training and support materials to clients as needed, ensuring they have the necessary resources to utilize Folcode's products effectively.

Skills & Requirements

• High school diploma or equivalent (additional relevant certifications or education is a plus).
• Excellent interpersonal and communication skills.
• Proficient computer skills, including experience with other Customer Service tools.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Strong organizational and multitasking abilities, with attention to detail and accuracy.
• Ability to work well under pressure, prioritize tasks, and meet deadlines.

What You Will Need:

Education:

• High School diploma or equivalent is required.
• College degree preferred.

Work Experience:

• Prior sales experience within a health environment required.

Additional Preferences:

• Experience in the medical field and Customer Service

Job Type: Full-time, Part-time

Pay: $21.00 - $29.00 per hour

Compensation package:

• Bonus opportunities
• Commission pay

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday through Friday

Work Location: Remote