Customer Service Representative

About us

NW Pest Control is locally owned & operated, and has been providing quality pest control services in Boston since 1975. Our experience makes NW Pest the best pest control service available.

Our technicians are licensed as commercial pesticide applicators in several areas of the pest control industry by the Massachusetts and New Hampshire Department of Food and Agriculture Pesticide Bureau. This also includes a Problem Animal Control service technician licensed with the Massachusetts Division of Fishery and Wildlife.

NW Pest Control uses the latest and most environmentally friendly techniques to remove all pests in your home or office with minimal disruptions to your day to day life.

Customer Service Representative

Duties:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products and services to customers when appropriate
- Handle customer complaints and resolve issues to ensure customer satisfaction
- Maintain accurate and detailed customer records through data entry
- Conduct outbound calls to follow up with customers or provide updates on their inquiries
- Communicate effectively with customers, colleagues, and management
- Multilingual skills (especially Spanish) are a plus

Skills:
- Strong phone etiquette and communication skills
- Excellent Customer Service skills with the ability to handle difficult situations professionally
- Sales experience is preferred but not required
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively

We offer competitive compensation and benefits packages. Join our team of dedicated professionals who are committed to providing outstanding Customer Service.

Please note that only qualified candidates will be contacted for an interview. Thank you for your interest in the Customer Service Representative position.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 45 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person