Customer Service Representative

Kingspan Light + Air is an award-winning innovator of daylighting and ventilation solutions for high-performance building envelopes, offering a wide range of high-quality solutions, including translucent daylighting systems, skylights, smoke, and natural ventilation products.

To help us continue to grow our business, we’re searching for a Customer Service Representative.

Benefits include a competitive hourly rate, medical/dental/vision insurance with HSA plan, retirement plan with 4% company match, 13 days of Paid Time Off plus 10 paid company holidays, and upward advancement potential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Enter orders for Commercial Industrial Skylights and Residential Skylights into ERP system
• Maintain post-sales relations for large orders
• Support team efforts to close sales by obtaining documents, gathering signatures, and setting up customers in ERP and Salesforce
• Maintain Will Call orders to ensure timely pick up
• Complete data projects as assigned in Salesforce and ERP system
• Manage RFQ email to ensure requests are answered in a timely fashion
• Process Credit Card payments for new orders
• Provide personalized customer attention, without compromising the team or company objectives
• Answer overflow phone calls for Customer Service
• Provide team support for the Director of Sales and Inside Sales Manager
• Develop a solid understanding of company products, customer programs, and benefits
• Foster a culture aimed at accountability, employee engagement, and continuous improvement and utilize all talent to meet our customers' needs and corporate objectives
• Comply with all safety policies and procedures (company, state, federal, etc.)

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor's degree or 1 year of experience in Customer Service, Inside Sales, or Account Management preferred
• Strong analytical, attention to detail, and interpersonal communication skills.
• High level of integrity and responsibility; commitment to the values of mutual respect, teamwork, diversity, support of fellow employees, and continuous improvement.
• Strong data entry and organizational skills
• Self-motivated individual who thrives in a team environment
• Demonstrates creative and strategic thinking
• Excellent communicator – oral, written, and strong listening skills
• Ability to work with & understand various regions and Reps.
• High sense of urgency and solid work ethic fueled by a desire for personal and professional growth.

Organizational Alignment:

• Reports to the Inside Sales Manager in alignment with the Director of Sales
• Fosters close and cooperative relationships with peer leaders, sales management, and sales and support personnel.
• Perform any other duties as assigned by the Inside Sales Manger

At Kingspan, we believe our employees are our greatest resource. Therefore, we offer a competitive salary, benefits, and vacation package for all full-time permanent positions. Kingspan is proud to be an equal opportunity workplace and is an affirmative action employer.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Lake Forest, IL 60045: Relocate before starting work (Required)

Work Location: Hybrid remote in Lake Forest, IL 60045